

— SERVICE —
Customer service hotline 18803667709 Manager Deng:18803667709
Manager Xu:18137732862
Email:rebodianlu@163.com
Address:Hongshan Industrial Park, Xigong District, Luoyang City, Henan Province
1. The product strictly follows the latest national and international standards for design, production, and manufacturing.
2. Strictly control product quality, with the quality inspection department conducting strict inspections on raw materials, purchased, outsourced, and self-made parts according to technical documents to ensure the source of product quality. The production process implements self inspection, mutual inspection, sampling inspection, routine inspection and confirmation inspection of semi-finished and finished products according to technical documents to ensure that qualified products leave the factory.
3. Strengthen quality awareness, improve employee quality, and regularly provide professional skill training to management personnel and all operators to enhance management level and operational ability, so as to infuse quality awareness into every aspect.
4. If the product is damaged or cannot be used normally due to manufacturing quality issues, the manufacturer is responsible for free replacement and repair within 12 months from the date of shipment, provided that the user complies with the storage and use conditions.
5. After receiving a call or letter from the user, the after-sales service department will provide a clear response within 24 hours. If there is a malfunction during the "three guarantees" period of the product, we will send professional personnel to the user's site within 24 hours in our province and 48 hours in other provinces (where there are flights available) after receiving notification from the user.
6. Our marketing and service personnel will sincerely and patiently accept your suggestions and opinions, and answer your various questions quickly, accurately, and in detail.
7. Lifetime tracking service is implemented for product after-sales, providing parts and technical consultation at any time. Using regular interviews, discussions, consultations, and other forms to provide feedback on user information, analyze it, research and implement improvement measures, and continuously improve customer satisfaction.